Premium Concierge

For complex trips and ongoing partnership
What's Included: Everything in Tier 2, PLUS:
Complex multi-city routing (up to 6 destinations)
Two guided booking sessions (initial + backup if availability changes)
30-day award monitoring - we watch your route and alert you to better options
Points earning strategy consultation (45-minute video call)
Award calendar analysis showing optimal booking windows for your trip
Mileage run planning for status qualification
Cabin product comparisons and recommendations (which airlines/planes to target)
Backup routing contingency planning
Ongoing email support for 30 days post-booking
Schedule change assistance and rebooking guidance
Fare class verification and upgrade opportunity spotting
Premium Features:
Priority 12-hour response time (business hours)
Chat function
Complex alliance routing (mixed carrier bookings)
Round-the-world ticket planning
"Second opinion" service on bookings you've already made